How Can We Help You?
USTECH.COM
★★★★★
5.0
/ 5
•
21 reviews
USTECH.COM offers comprehensive, state-of-the-art VoIP and Unified Communications solutions tailored for businesses. Experience enterprise-class features at a fraction of the cost, with customizable, scalable, and integrated cloud technology.
USTECH.COM provides advanced, full-featured Enterprise Class Solutions for all your business telephone needs, utilizing the same features as Fortune 500 companies at a significantly lower cost. Their offerings are fully customizable, scalable, and collaborate with most CRMs. Leveraging powerful cloud technology, USTECH.COM enables businesses to handle hundreds of simultaneous calls and provides seamless integration for remote offices, mobile applications, presence applications, video conferencing, ACD, and PC software applications. They specialize in design, planning, and project management focused on your specific business needs, delivering turnkey solutions for all telecommunications projects. Their services include Cloud Business Phone Systems, UC Client Applications, Intelligent Phone Lines, Video Conferencing, Electronic Faxing, and Cabling Infrastructure Solutions. USTECH.COM also offers Contact Center solutions with features like Self-Service IVR, Outbound IVR, CRM integration, and robust reporting, all designed to enhance customer engagement and operational efficiency.
About
**Who they are**
How Can We Help You? provides comprehensive, state-of-the-art VoIP and Unified Communications solutions tailored for businesses. They focus on delivering enterprise-class features at a reduced cost through customizable, scalable, and integrated cloud technology.
**Expertise & scope**
* Cloud Business Phone Systems
* UC Client Application
* Intelligent Phone Lines
* Video Conferencing
* Electronic Faxing
* Cabling Infrastructure Solutions
* NEC Solutions
* AI Custom Messages
* Contact Center solutions including:
* Self Service IVR for caller queries
* Outbound IVR for customer outreach & reminders
* CRM integration for real-time customer data screen pops
* Robust reporting with over 50 canned reports
* Integrated with ACD queue
* Historical archive in database
* Aging and escalation tracking
* Auto Responder available
* Web & SMS Chat
* Call Back Queue
* Power & Predictive Dialing
**Reputation / proof points**
* Available Monday-Friday 8:30am-5:00pm Est.
How Can We Help You? provides comprehensive, state-of-the-art VoIP and Unified Communications solutions tailored for businesses. They focus on delivering enterprise-class features at a reduced cost through customizable, scalable, and integrated cloud technology.
**Expertise & scope**
* Cloud Business Phone Systems
* UC Client Application
* Intelligent Phone Lines
* Video Conferencing
* Electronic Faxing
* Cabling Infrastructure Solutions
* NEC Solutions
* AI Custom Messages
* Contact Center solutions including:
* Self Service IVR for caller queries
* Outbound IVR for customer outreach & reminders
* CRM integration for real-time customer data screen pops
* Robust reporting with over 50 canned reports
* Integrated with ACD queue
* Historical archive in database
* Aging and escalation tracking
* Auto Responder available
* Web & SMS Chat
* Call Back Queue
* Power & Predictive Dialing
**Reputation / proof points**
* Available Monday-Friday 8:30am-5:00pm Est.
Additional information
USTECH.COM's Contact Center solutions are designed to enhance customer engagement through advanced features. They offer integrated systems that provide real-time data access via CRM integration, enabling agents to handle customer interactions more effectively. The system supports multiple communication channels, including voice, web, and SMS chat, ensuring a comprehensive customer experience. Robust reporting capabilities allow businesses to monitor performance and identify areas for improvement. Their IVR systems facilitate both self-service for callers and proactive outreach for businesses.
Key Highlights
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Offers comprehensive VoIP and Unified Communications solutions.
Source
“USTECH.COM offers comprehensive, state-of-the-art VoIP and Unified Communications solutions tailored for businesses.”
-
Provides enterprise-class features at a fraction of the cost.
Source
“Experience enterprise-class features at a fraction of the cost, with customizable, scalable, and integrated cloud technology.”
-
Contact Center solutions include CRM integration and over 50 canned reports.
Source
“CRM integration for real-time customer data screen pops Robust reporting with over 50 canned reports”
-
Supports various communication channels including Web & SMS Chat.
Source
“Web & SMS Chat”
Certifications & Trust Signals
-
Operating hours are Monday-Friday 8:30am-5:00pm Est.
Source
“Monday-Friday 8:30am-5:00pm Est.”
Buyer Snapshot
Best for
- Businesses seeking scalable VoIP and Unified Communications.
- Organizations looking to enhance customer engagement with advanced contact center features.
How engagement typically works
- Solution-focused sales approach.
- Customizable service packages.
Typical deliverables
- Cloud-based phone systems.
- Unified Communications client applications.
- Contact center platform implementation.
- Integrated communication solutions.
Good to know
- Best when businesses require enterprise-level features at a competitive cost.
HQ:
La Plata, US
Languages:
English
Timezones:
EST
Claim status:
Listed
Services & Capabilities
Wireless / RF Testing (FCC / RED / ISED)
Pricing model:
Custom pricing
Programs Supported:
Other
Supported Radios:
Other
Regions Served:
US
Is Accredited:
No
Tcb Relationship:
No
Red Notified Body Support:
No
Ised Support:
No
Sar Testing Capability:
No
Ota Testing Capability:
No
Module Certification Support:
No
End Product Certification Support:
No
Lead Time Band:
Start in 4-8 weeks
Quote SLA:
3-5 business days
Rush Available:
No
Filing Support:
No
Sample Return Policy:
Dispose
Nda Support:
No
Minimum Project Size:
No minimum
Additional wireless_rf_testing Details
Programs Supported
FCC, RED, ISED Canada
Supported Radios
Other
Lead Time Band
Start in 4-8 weeks
Quote SLA
3-5 business days
Pricing Model
Custom
