How Can We Help You?
USTECH.COM
★★★★★
5.0
/ 5
•
21 reviews
USTECH.COM offers comprehensive, state-of-the-art VoIP and Unified Communications solutions tailored for businesses. Experience enterprise-class features at a fraction of the cost, with customizable, scalable, and integrated cloud technology.
USTECH.COM provides advanced, full-featured Enterprise Class Solutions for all your business telephone needs, utilizing the same features as Fortune 500 companies at a significantly lower cost. Their offerings are fully customizable, scalable, and collaborate with most CRMs. Leveraging powerful cloud technology, USTECH.COM enables businesses to handle hundreds of simultaneous calls and provides seamless integration for remote offices, mobile applications, presence applications, video conferencing, ACD, and PC software applications. They specialize in design, planning, and project management focused on your specific business needs, delivering turnkey solutions for all telecommunications projects. Their services include Cloud Business Phone Systems, UC Client Applications, Intelligent Phone Lines, Video Conferencing, Electronic Faxing, and Cabling Infrastructure Solutions. USTECH.COM also offers Contact Center solutions with features like Self-Service IVR, Outbound IVR, CRM integration, and robust reporting, all designed to enhance customer engagement and operational efficiency.
About
**Who they are**
How Can We Help You? provides comprehensive, state-of-the-art VoIP and Unified Communications solutions tailored for businesses. They focus on delivering enterprise-class features at a reduced cost through customizable, scalable, and integrated cloud technology.
**Expertise & scope**
* Offers comprehensive VoIP and Unified Communications solutions.
* Specializes in customizable, scalable, and integrated cloud technology.
* Provides enterprise-class features at a lower cost.
* Delivers Contact Center solutions including Self Service IVR for caller queries and Outbound IVR for customer outreach and reminders.
* Features include CRM integration for real-time customer data screen pops and robust reporting with over 50 canned reports.
* Contact Center systems are integrated with ACD queue, historical archive in database, and aging/escalation tracking.
* Auto Responder is available.
**Reputation / proof points**
* Offers over 50 canned reports for robust reporting.
How Can We Help You? provides comprehensive, state-of-the-art VoIP and Unified Communications solutions tailored for businesses. They focus on delivering enterprise-class features at a reduced cost through customizable, scalable, and integrated cloud technology.
**Expertise & scope**
* Offers comprehensive VoIP and Unified Communications solutions.
* Specializes in customizable, scalable, and integrated cloud technology.
* Provides enterprise-class features at a lower cost.
* Delivers Contact Center solutions including Self Service IVR for caller queries and Outbound IVR for customer outreach and reminders.
* Features include CRM integration for real-time customer data screen pops and robust reporting with over 50 canned reports.
* Contact Center systems are integrated with ACD queue, historical archive in database, and aging/escalation tracking.
* Auto Responder is available.
**Reputation / proof points**
* Offers over 50 canned reports for robust reporting.
Additional information
USTECH.COM's Contact Center solutions are designed to enhance business communication and customer engagement. Their offerings include advanced IVR systems for both inbound query management and outbound customer outreach, ensuring efficient handling of customer needs. The integration with CRM systems allows for immediate access to customer data, facilitating personalized interactions. Furthermore, the robust reporting capabilities provide deep insights into contact center performance, with over 50 pre-defined reports available to analyze key metrics. The system's architecture supports integration with ACD queues, historical data archiving, and escalation tracking, ensuring a streamlined and effective operational flow.
Key Highlights
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Offers over 50 canned reports for robust reporting.
Source
“Robust reporting with over 50 canned reports”
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Provides Self Service IVR for caller queries and Outbound IVR for customer outreach.
Source
“Self Service IVR for caller queries Outbound IVR for customer outreach & reminders”
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Features CRM integration for real-time customer data screen pops.
Source
“CRM integration for real-time customer data screen pops”
Certifications & Trust Signals
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Established business solutions provider.
Source
“Business SolutionsCloud Business Phone SystemsUC Client ApplicationIntelligent Phone LinesVideo ConferencingOur SolutionsElectronic FaxingCabling Infrastructure SolutionsNEC SolutionsAI Custom MessagesContact Center: Feature & FunctionalityRequest a Quote”
Buyer Snapshot
Best for
- Businesses seeking cost-effective VoIP and Unified Communications.
- Companies needing integrated Contact Center solutions.
- Organizations looking for scalable cloud-based communication platforms.
How engagement typically works
- Solution-focused sales approach.
- Emphasis on customization and integration.
- Provider of enterprise-class features.
Typical deliverables
- VoIP and Unified Communications systems.
- Cloud-based communication platforms.
- Contact Center software with IVR and CRM integration.
- Reporting and analytics dashboards.
Good to know
- Best when businesses require tailored communication solutions.
HQ:
La Plata, US
Languages:
English
Timezones:
EST
Claim status:
Listed
Services & Capabilities
Wireless / RF Testing (FCC / RED / ISED)
Pricing model:
Custom pricing
Programs Supported:
Other
Supported Radios:
Other
Regions Served:
US
Is Accredited:
No
Tcb Relationship:
No
Red Notified Body Support:
No
Ised Support:
No
Sar Testing Capability:
No
Ota Testing Capability:
No
Module Certification Support:
No
End Product Certification Support:
No
Lead Time Band:
Start in 4-8 weeks
Quote SLA:
3-5 business days
Rush Available:
No
Filing Support:
No
Sample Return Policy:
Dispose
Nda Support:
No
Minimum Project Size:
No minimum
Additional wireless_rf_testing Details
Programs Supported
FCC, RED, ISED Canada
Supported Radios
Other
Lead Time Band
Start in 4-8 weeks
Quote SLA
3-5 business days
Pricing Model
Custom
