Refund Policy

1. Membership Fees

Professional membership fees are generally non-refundable after 30 days from the date of purchase. Requests for refunds submitted within the first 30 days of membership may be considered on a case-by-case basis, subject to Cruxi's review and approval. Refund eligibility is determined at Cruxi's sole discretion based on factors including but not limited to usage of services, membership benefits utilized, and reason for cancellation. Any approved refunds will be processed within 14 business days of approval to the original payment method. Refunds are not available for partial billing periods or unused portions of monthly membership fees.

2. Credit Packages

All purchased credit packages are non-refundable once the transaction is completed. Credits are considered consumed upon purchase and cannot be returned or refunded. However, credits do not expire and can be used at any time for eligible services. This policy applies to all credit packages including Starter, Professional, Enterprise, and custom credit purchases.

3. Full Submission Services

Payments for completed full submission services are non-refundable as these services represent completed work and deliverables. Partial refunds may be considered on a case-by-case basis for services that have not yet been initiated or for services that have been cancelled due to circumstances beyond the user's control. Any such requests must be submitted in writing within 7 days of service initiation.

4. Microservices

Credits consumed for microservices (Classification, Find Predicate, Regulatory Assessment, RTA Check) are non-refundable once the service has been completed. If a service fails due to technical issues on Cruxi's part, credits may be restored at Cruxi's discretion.

5. Processing

All refund requests must be submitted through our support portal at support@cruxi.ai or by contacting our billing department. Refund requests must include the transaction date, amount, and reason for the refund request. Refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on the payment method and financial institution, typically ranging from 5-14 business days. Cruxi reserves the right to request additional information or documentation to process refund requests.

6. Disputes

If you have concerns about a charge or wish to dispute a transaction, please contact our support team at support@cruxi.ai within 60 days of the transaction date. We are committed to resolving billing disputes fairly and promptly. All disputes will be investigated, and Cruxi will provide a written response within 10 business days. If a dispute cannot be resolved directly, users may contact their financial institution or payment provider. Cruxi reserves the right to suspend or terminate accounts that engage in fraudulent chargeback activity.

7. Contact Information