Payment Terms

1. Payment Methods

Cruxi accepts all major credit cards (Visa, MasterCard, American Express, Discover) and ACH (Automated Clearing House) transfers for membership fees and credit purchases. All payments must be made in U.S. dollars unless otherwise specified.

2. Membership Billing

Professional Membership fees are billed monthly in advance at the time of purchase. The billing period begins on the date of purchase and renews automatically on the same date each subsequent month. Users will receive a receipt and confirmation email upon successful payment. Monthly billing provides flexibility and allows members to cancel at any time without long-term commitment.

3. Credit Purchases

All credit package purchases are charged immediately upon completion of the purchase transaction. Credits are added to the user's account instantly upon successful payment processing. Failed transactions will not result in credit allocation.

4. Automatic Renewal

Professional Memberships automatically renew at the end of each monthly billing period unless cancelled at least 7 days prior to the renewal date. Users will receive a renewal notice via email approximately 3 days before the renewal date. Users are responsible for maintaining current payment information to ensure uninterrupted service. Cancellation requests submitted less than 7 days before renewal will take effect after the next billing cycle.

5. Payment Processing

Payment processing is handled through secure, PCI-compliant payment processors. Cruxi does not store complete credit card information on our servers. Users may update payment methods through their account settings at any time.

6. Failed Payments

If a payment fails, Cruxi will attempt to process the payment again. If payment continues to fail, access to membership benefits may be suspended until payment is successfully processed. Users will be notified of failed payment attempts via email.

7. Pricing Changes

Cruxi reserves the right to modify pricing at any time. Existing members will be notified of pricing changes at least 60 days in advance. Price changes will apply to renewal periods but will not affect the current billing period for active memberships.

8. Taxes

All prices are listed exclusive of applicable taxes. Users are responsible for any taxes, duties, or fees imposed by their jurisdiction. For business customers, appropriate tax documentation will be provided upon request.

9. Invoicing

For Enterprise customers and organizations requiring invoicing, Cruxi can provide invoice-based billing. Contact our sales team at support@cruxi.ai for arrangements. Invoiced accounts are subject to Net 30 payment terms unless otherwise agreed upon in writing. Late payments may result in suspension of services and may be subject to late fees as specified in individual service agreements.

10. Disputed Charges

If you believe you have been charged incorrectly, please contact our billing support team at support@cruxi.ai within 60 days of the charge date. We will investigate and resolve billing disputes promptly and fairly. All disputes must include the transaction date, amount, and detailed explanation of the issue. Cruxi will provide a written response within 10 business days. Users are responsible for maintaining accurate payment information and notifying Cruxi immediately of any unauthorized charges.

11. Contact Information