Cancellation Policy

1. Membership Cancellation

Professional Membership can be cancelled at any time by the account holder. Cancellation requests must be submitted through the account settings page or by contacting customer support. Cancellation takes effect at the end of the current billing period for which payment has been made.

2. Cancellation Deadline

To prevent automatic renewal and billing, cancellation requests must be submitted at least 7 days before the membership renewal date. Cancellations submitted less than 7 days before renewal will take effect after the next billing cycle, meaning you will be charged for the upcoming month but can cancel before the following renewal. This ensures members retain access through the end of their paid period.

3. Access After Cancellation

Cancelled memberships retain full access to all Professional Membership benefits until the end of the paid billing period. After the billing period ends, access to member benefits (including discounted pricing and included credits) will be terminated. Any unused membership credits will expire at that time.

4. Refunds Upon Cancellation

Cancellation does not entitle members to a refund for the unused portion of the membership period unless the cancellation occurs within the 30-day refund window as specified in the Refund Policy. Members who cancel will retain access through the end of their paid period regardless of the cancellation date.

5. Auto-Renewal

By default, Professional Memberships are set to automatically renew. Members can disable auto-renewal at any time through their account settings. Disabling auto-renewal will prevent future automatic charges but will not cancel the current membership period or affect current access.

6. Cancellation Confirmation

Upon successful cancellation, members will receive a confirmation email with the effective date of cancellation and details about when access will terminate. It is recommended that members save this confirmation for their records.

7. Reactivation

Cancelled memberships can be reactivated by purchasing a new membership. Previous unused credits from the cancelled membership will not be restored, and the member will start with a new monthly credit allocation (20 credits) at the start of the new billing cycle.

8. Proration

Cancellations do not result in prorated refunds for partial membership periods. Members pay for the full month and retain access for the full month, regardless of when cancellation is requested during that period. Access continues until the end of the paid billing period.

9. Enterprise Accounts

For Enterprise or custom enterprise agreements, cancellation terms may differ as specified in individual service agreements. Contact your account manager for specific cancellation procedures.

10. Technical Issues

If cancellation cannot be completed through the self-service portal due to technical issues, members should contact customer support directly. Support will assist with the cancellation process and provide written confirmation of the cancellation.

11. Contact Information