How should I score a U.S. Agent provider?

Score on address compliance, SLA responsiveness, inspection support, contract terms, and transparency. Use the scorecard below to normalize comparisons.

What score should I consider acceptable?

Aim for 75+ for low-risk selection. Scores below 60 often indicate hidden risks or weak documentation.

FDA U.S. Agent Selection Scorecard

Use a structured, repeatable scorecard to compare providers. Generate an RFP email template to collect the same data from every U.S. Agent candidate.

Scorecard

Score each category from 1 (poor) to 5 (excellent). The tool normalizes to a 100‑point score.

Physical U.S. address verification

15%

Forwarding SLA (speed + clarity)

15%

Receipt code confirmation process

10%

Inspection support readiness

10%

Contract transparency & exit terms

15%

Product/category familiarity

10%

Escalation path (24/7 or urgent support)

10%

Pricing clarity vs. scope

15%

RFP Email Template

Copy this template and send to every candidate. It ensures you receive consistent, comparable answers.

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Interpretation Guide

80–100: Low risk, strong documentation, likely safe for long-term use.
60–79: Acceptable if pricing is favorable and scope is clear.
Below 60: High risk. Expect hidden costs, poor responsiveness, or compliance gaps.

Use the score to standardize decisions across teams and prevent “cheap but risky” selections.

Scorecard

Total Score: /100

RFP Email Template

Interpretation Guide