Confirm U.S. Agent Notification Receipt Code
Didn't get the U.S. Agent receipt code email? Learn what it is, how confirmation works, and get help fast. Step-by-step troubleshooting guide for FDA U.S. Agent notification receipt codes. Compare providers who handle this properly.
What the Receipt Code Is (Plain Language)
When you designate or change a U.S. Agent in FURLS, FDA sends a confirmation email to the agent's email address. This email contains a "notification receipt code"—basically FDA's way of saying "we got your U.S. Agent information and processed it."
Think of it like a delivery confirmation. You submit the agent information in FURLS, FDA processes it, and then they send this code to confirm everything went through. The agent needs to receive this email and confirm they got it. Without that confirmation, your U.S. Agent designation isn't complete.
The email goes to whatever address you entered for the U.S. Agent in FURLS. This is important—if you made a typo in the email address, the code goes to the wrong place and you'll never see it. We've seen companies wait weeks for a receipt code that was sent to a typo email address.
FDA typically sends this email within 24-48 hours after you submit the agent information. Sometimes it's faster (we've seen it arrive within a few hours), sometimes it's slower (especially during FDA system maintenance or peak periods). If it's been less than 48 hours, give it time before panicking.
Why this matters: Without confirmation of the receipt code, your U.S. Agent designation sits incomplete. FDA might not recognize your agent as valid, which can delay your establishment registration or cause problems if FDA tries to contact you. Some companies have had registration delays because the receipt code confirmation step wasn't completed properly.
One thing that trips people up: the receipt code email often goes to spam. FDA emails get filtered by spam filters frequently. If your agent doesn't see the email in their inbox, have them check spam folders. We've seen receipt codes sit in spam folders for days before someone finds them.
Step-by-Step Confirmation Flow
Follow these steps to confirm your U.S. Agent notification receipt code:
1Check Email Inbox
After designating or changing your U.S. Agent in FURLS, FDA sends a notification receipt code email to the agent's email address within 24-48 hours. Check the inbox of the email address you provided for the U.S. Agent.
2Check Spam/Junk Folder
FDA emails may be filtered to spam. Check the spam or junk folder of the U.S. Agent's email account. Look for emails from FDA or no-reply@fda.gov. Add FDA emails to your safe sender list to prevent future filtering.
3Verify Email Address
Confirm the email address entered in FURLS is correct. Even a small typo will cause the receipt code to go to the wrong address. Double-check the email address in your FURLS account and compare it with what your agent expects.
4Wait 48 Hours
FDA typically sends receipt codes within 24-48 hours after submission. If it's been less than 48 hours, wait before taking further action. During peak periods or system maintenance, it may take longer.
5Contact FDA if Still Missing
If the receipt code hasn't arrived after 48 hours and you've checked spam folders and verified the email address, contact FDA's Device Registration and Listing Branch for assistance. Have your establishment registration number ready.
6Confirm Receipt Code
Once the receipt code email is received, the U.S. Agent must confirm it by following the instructions in the email. This confirmation completes the U.S. Agent designation process and allows your registration to proceed.
Troubleshooting: Not Received, Wrong Email, Spam, Delays
Common issues and how to fix them:
| Symptom | Possible Cause | Solution |
|---|---|---|
| Receipt code not received | Email went to spam, wrong email address, or system delay | Check spam folder, verify email address in FURLS, wait 48 hours, then contact FDA |
| Wrong email address | Typo in email address entered in FURLS | Update email address in FURLS and resubmit. This may trigger a new receipt code. |
| Email in spam folder | Email filters blocking FDA emails | Check spam/junk folder, add FDA to safe sender list, whitelist no-reply@fda.gov |
| Delayed receipt code | FDA system processing delays or peak periods | Wait 48-72 hours. If still missing after 72 hours, contact FDA for assistance |
| Agent didn't receive email | Email address typo or email server issues | Verify email address with agent, update in FURLS if needed, check agent's email server status |
| Receipt code expired | Too much time passed before confirmation | Contact FDA to request a new receipt code or update the U.S. Agent information |
When to Escalate / Switch Agent
Consider escalating or switching agents if:
- errorAgent Doesn't Respond: Agent doesn't check email or respond to receipt code requests
- errorRepeated Issues: Multiple receipt code problems indicate unreliable communication
- errorRegistration Delays: Missing receipt code confirmation is blocking your registration
- errorFDA Contact Required: FDA can't reach your agent, indicating address or communication issues
- errorUnprofessional Behavior: Agent doesn't understand the importance of prompt confirmation
Action: If your agent is unresponsive or unreliable, switch to a different agent immediately. Don't let receipt code issues delay your registration. Learn how to change U.S. Agent in FURLS →
Sources: FDA + CFR Links
We are a comparison platform; providers respond directly. All information on this page is based on official FDA regulations and guidance documents.
Frequently Asked Questions
Who receives the U.S. Agent receipt code?
FDA sends the notification receipt code email to the email address you provided for the U.S. Agent in FURLS. This is the email address associated with the U.S. Agent, not your establishment's email address.
How long does it take to receive the receipt code?
FDA typically sends the notification receipt code email within 24-48 hours after you submit the U.S. Agent information in FURLS. During peak periods or system maintenance, it may take longer. If you haven't received it after 48 hours, check spam folders and verify the email address.
Can I resend the receipt code?
If the receipt code wasn't received, you may need to update the U.S. Agent email address in FURLS and resubmit, or contact FDA's Device Registration and Listing Branch for assistance. There's no direct 'resend' function in FURLS, but updating the email address may trigger a new receipt code.
What if the agent ignores the receipt code?
If your U.S. Agent doesn't confirm the receipt code, the U.S. Agent designation may not be complete, which can delay your establishment registration. Contact your agent immediately and ensure they understand the importance of confirming. If they're unresponsive, consider switching to a different agent.
Does it block registration if not confirmed?
Yes, if the U.S. Agent doesn't confirm the receipt code, your establishment registration may be incomplete or delayed. FDA requires the U.S. Agent to confirm receipt of the notification to complete the registration process. Ensure your agent confirms promptly to avoid delays.
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